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How can I cancel my web hosting package or my domain?

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Solution

You can cancel informally by e-mail, fax, letter or online termination form as well as a bugtracker ticket. E-mail cancellations can only be accepted if they are sent from the address saved in your billing account or if Bitpalast® can otherwise verify that the cancellation is genuine and was written by you.

After cancellation and upon request, you will receive the Auth-Info-Code for your domain, which you can use to transfer the domain to another provider.

 

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